Nuisance can include:

  • excessive noise, especially late at night

  • nuisance caused by children or animals

  • vandalism, dumping litter or rubbish

  • rowdy, unruly or threatening behaviour

  • racial or sexual harassment, or

  • criminal activity.

If you are suffering from neighbour nuisance, your first step should be to discuss it with them. They will often not be aware there is a problem and will be happy to change their behaviour.

If this fails, contact us and we will advise you about the best way to deal with the problem.

Be aware that different lifestyles are not nuisance. We expect you to be tolerant when children play normally, babies cry, people have reasonable one-off parties, and when it comes to normal living sounds and smells.

Anti-social behaviour

We define anti-social behaviour as “actions that unreasonably interfere with, or could interfere with, an occupier’s normal use and enjoyment of their home, garden or neighbourhood”. We extend this definition to include our staff and contractors, and others visiting the property.

We define a hate crime as “any crime or incident which is perceived by the victim, or any other person, to be motivated by a hostility or prejudice based on a person’s race, religion, sexual orientation, disability or gender identity”.

You must treat your neighbours with dignity and respect, regardless of their race, religion or beliefs, or their gender, sexuality, disability or age. If you harass people for any of these reasons we will treat it as anti-social behaviour. We will offer our full support to the victim.

What you can do

If you are suffering from anti-social behaviour, report it to us.

If the behaviour is criminal, you should also report it to the police. You can choose to do this anonymously, by calling Crimestoppers on 0800 555 111.

How we respond

When someone reports a case of anti-social behaviour, we investigate, talk to the victim and the perpetrator, and any other witnesses. We may involve other landlords, the police, social services or other agencies.

In serious cases, we can go to court to take appropriate legal action. For example, we can apply for a civil injunction. Or we may issue a Notice of Seeking Possession and go to court for permission to evict the perpetrator.